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Most helpful review

CDW - PEOPLE WHO DON'T GET IT!

1.1
Details
I tried purchasing a piece of software from their website, got the purchase confirmation email, no download link provided. I emailed them, no response. Called them up, the rep said the order was canceled, I kindly asked to resolve the issue got transferred another rep who arrogantly responded with the word 'Yes?". He said, "Our website is not smart enough to discern how many licenses customer is buying, we are not Amazon". I said, this is 2019 my friends, he goes, "We make 70 billion in sales my friend, people call us on the phone to order software". I said cancel my order, I don't want anything to do with your company. I say, THEY DON'T GET IT if they treat customers like that in 2019. CDW - PEOPLE WHO DON'T GET IT!
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Review
#1643723 Review #1643723 is a subjective opinion of poster.
Cons
  • No communication
  • Do not response in timely manner
  • Terrible customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Terrible

Great! | CDW review

4.7
Details
Ordered, received, and was very happy with the service and item.
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Review
#1578335 Review #1578335 is a subjective opinion of poster.
Pros
  • Great service and products
Cons
  • None so far
1.0
Details

Update by user Aug 02, 2019

8/2/19 - I never heard from CDW. I also submitted a complaint on BBB. They responded saying that you can only get refunds within the first year of the product and offered no further solution on why the licensing we purchased with a 3 Year term stopped working after 1...

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1 comment
Renat Z
#1742344

Customer service at CDW is a bunch of arrogant imbeciles.

Review
#1575679 Review #1575679 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$3943
Preferred solution
Full refund
1.6
Details
PURCHASED 2 PRINTERS, SEPARATELY. RETURNED THE FIRST, TERRIBLE SALESMAN, WORST TECH ASSISTANCE, EVEN WORSE CUSTOMER SERVICE. SECOND PRINTER PURCHASED FROM TOM WHITELOCK, A MORE EXPERIENCED, OLDER SALESMAN, BETTER AT SCAMMING THE CUSTOMER THAN YOUNGER SALESMEN. WHEN I...
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1 comment
Renat Z
#1742346

Stay away from this company, they know nothing about polite customer service, and their website functionality is stuck in 1990's. If you want to waste your time, get frustrated and give up CDW is for you.

Review
#1564077 Review #1564077 is a subjective opinion of poster.
Carli Foley - works at CDW in IL - VERY ROTTEN AND NASTY PERSON
This report about Carli Foley is strictly my opinion based upon a business interaction that I personally had with her earlier today. Since she seems to enjoy undeservedly bashing small businesses such as mine on Yelp, I would consider her to be an internet troll and a...
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36 comments
Anonymous
#1802953

Omg I did and you’re right!! What a loser!!

Get this, so many people have looked this guy up he is the top pick on google!!! That takes some doing!! I read through four pages of what this guy has done. It’s not pretty!

How does he stay in business with so many complaints!! His arrests for EXTORTION should be a dead give away that this person can’t be trusted!! I would suggest to anyone who wishes to do business with this supposed gentleman do the research. He isn’t as trustworthy as he claims as evidenced by the pages of complaints.

Then when he is called on his lies and scams he gets overly aggressive and threatens to fight. He is 6ft 3in and under 200lbs. He has a horrible facial disfiguration, which is more then likely the basis for his aggression towards others. Be warned he has spent time in prison so he has had time and a knowledge base to become a better criminal.

This is all information that a simple google search will reveal. The body of work shown for this person should make any potential customer think twice.

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Review
#1428058 Review #1428058 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details

Update by user Jan 16, 2019

The issue has been taken care of, as the money is back in our account. They are super bad at client relations, and communications, and I still hold by my one star review, and am amazed at the level of disconnect there. We have taken our business elsewhere, and will...

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Review
#1426269 Review #1426269 is a subjective opinion of poster.
Cons
  • No communication
  • Customer service
Reason of review
Poor customer service
Loss
$1185
Preferred solution
Full refund
1.0
Details
I have made 2 purchases with CDW over the years and both times it has been a nightmare. It takes weeks, I repeat, weeks, to get your order. The problem is that every web order must be approved by an account manager. If a account manager doesn't get to your order, it...
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Review
#1400910 Review #1400910 is a subjective opinion of poster.
Service
Cdw Shipping Service
Cons
  • No communication
  • Terrible customer service
  • Do not response in timely manner
5:18 48 seconds pm Tuesday NE time this was going to be my question. don't try their email merry go round either. that's why i typed it up ( A TOUCH TOO LONG ) to put in a complaint. maybe a miracle might happen and CDW might read it. if they don't automate it HP...
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Review
#1365868 Review #1365868 is a subjective opinion of poster.
Reason of review
Poor customer service

Refund | CDW review

1.0
Details
4 months and no product received. I have had several calls , emails and no response. I get sent to a rep who is completely helpless. Purchasing from this company is the same as throwing your money away.
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Review
#1346985 Review #1346985 is a subjective opinion of poster.
1.9
Details
I ordered a laptop and it showed up without a hard drive. I sent pics of the laptop within 30mintues of receiving the laptop to my rep and he is no help all at. All I got from him was: Email: We cannot return the laptop. It shipped with a hard drive and the BTO burn...
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Review
#1334502 Review #1334502 is a subjective opinion of poster.
Cons
  • Are not personable
  • Not getting an accurate anser
  • Customer service
Reason of review
Poor customer service
Loss
$2276
Preferred solution
Full refund

Contact CDW Customer Service

Website:
Mailing Address:
75 Tri-State International 200 N Milwaukee Ave Vernon Hills, Illinois
Lincolnshire, IL 60069
USA
Phone:
(800) 800-4239
All CDW Contacts

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#1326748 Review #1326748 is a subjective opinion of poster.