Bristol, Connecticut
Not resolved
0 comments

Placed 2 orders a couple weeks ago for a server backup solution which is delivered by electronic license file via email. I've yet to receive the licenses, there's about 4-5 reps now involved in the matter and no one can provide me with the licenses.

Sometimes emails to the reps go unanswered and phone calls/voicemails are never returned. What has happened to this company? I've used them in the past and never had an issue. Did they sell out to another parents company?

I will never use CDW again until corporate gets their head on straight and irons these issues out. Judging by talk on the internet it appears I'm not the only one having these issues with CDW.

Product or Service Mentioned: Cdw Shipping Service.

Reason of review: Poor customer service.

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